Ericsson BusinessPhone Computer Telephony platforms enable you to combine the power of telephones and computers to gain a competitive edge. Advanced CTI applications can be built on these platforms to offer powerful business enhancing solutions.

By combining the strength of telephony and data, and consequently PC applications, it is easier for employees to work more effectively in a structured environment. For instance, many small businesses loose important calls because they are short staffed. The use of BusinessPhone CTI applications offers solutions to that problem and more.

BusinessPhone CTI platforms - BusinessLink and TAPI Bridge allow you to create a powerful combination of telephony and computing resources to provide service enhancing functions. Ensuring that you customers speak to the right person at the right time, supported by the right information.

Integration with your company database means records can be retrieved using the calling number, incoming calls can be automatically routed and telephone numbers quickly called up from computerised directories.