BusinessPhone Call Center provides all the functions needed at a Call Center, making it simple for you to give customers a positive impression of your business. The modular structure of BusinessPhone Call Center means it is easy to expand to meet your demands. You also get management and statistical tools to plan work procedures and manage call center agents in an effective way.

The base of the system is Automatic Call Distribution (ACD), which ensures calls are directed to the most appropriate call-handling group.

One of the building blocks in the system is BusinessPhone Call Center Supervisor (CCS), which is a software package with powerful, adaptable tools for the administration of call centers. This package can be installed in standalone or networked configurations. CCS provides intelligent call handling, staff management tools and detailed report production on agent performance.

Also available is the BusinessPhone Call Center Assistant. This is a Windows based application that enhances productivity by utilising CTI to simplify workflow and improve support for your call center agents.