Telecoms
Support - Contact Details
Tel: 08451 702 702
Fax: 01794 525971
Email: telsupport@charabi.co.uk
Tel: 08451 702 702
Fax: 01794 525971
Email: telsupport@charabi.co.uk
System Upgrades
One of the key features of the Ericsson BusinessPhone system is its exceptionally long lifespan and its ability to keep its older versions technologically up-to-date through low-cost system upgrades. Using this upgrade path, made possible by Ericsson’s continuous evolutionary development and commitment to the product, older Ericsson systems regularly out-perform brand new competitor systems.
An upgrade to your system may be advisable or required when you want to add new features, software, hardware or when looking to expand. If you have had an Ericsson system for some time and feel you may need to replace it to bring your business communications up-to-date, this might not be the case, a system upgrade maybe the best way to meet your needs, at the fraction of the price of a new telephone system. For any information on system upgrades, please contact us and an appointment can be arranged. This can either take place at your business premise or here at Charabi in our fully equipped demonstration suite, where you can see new features, hardware and software in action!
One of the key features of the Ericsson BusinessPhone system is its exceptionally long lifespan and its ability to keep its older versions technologically up-to-date through low-cost system upgrades. Using this upgrade path, made possible by Ericsson’s continuous evolutionary development and commitment to the product, older Ericsson systems regularly out-perform brand new competitor systems.
An upgrade to your system may be advisable or required when you want to add new features, software, hardware or when looking to expand. If you have had an Ericsson system for some time and feel you may need to replace it to bring your business communications up-to-date, this might not be the case, a system upgrade maybe the best way to meet your needs, at the fraction of the price of a new telephone system. For any information on system upgrades, please contact us and an appointment can be arranged. This can either take place at your business premise or here at Charabi in our fully equipped demonstration suite, where you can see new features, hardware and software in action!
Extra's Moves & Changes
If you require any extra hardware or software for your telephone system, please submit a request to the Engineering Helpdesk (this must be in writing, via fax or email). If you would like to discuss additions to your system in order to better meet your telecoms requirements please also contact the Helpdesk, where an engineer can then advise you on the next step. Alternatively an engineering visit can be arranged, to suit you, at your business premises to discuss your options and the best way forward.
If you require any extra hardware or software for your telephone system, please submit a request to the Engineering Helpdesk (this must be in writing, via fax or email). If you would like to discuss additions to your system in order to better meet your telecoms requirements please also contact the Helpdesk, where an engineer can then advise you on the next step. Alternatively an engineering visit can be arranged, to suit you, at your business premises to discuss your options and the best way forward.
For moves and changes to your telephone system, e.g. moving extensions, adding extensions, please also send a written request (via email or fax) to the Engineering Helpdesk, we will then contact you to discuss the proposed work and let you know when it can be carried out.
System
Programming
For changes to your telephone system programming, e.g. name changes on display phones, phone extension number changes and changes to ring groups, please either fax or email them to Charabi, using the contact details below (these requests must be in writing via fax or email), providing as much detail as possible. An engineer will contact you as soon as the changes have been made.
Tel: 08451 702 702
Fax: 01794 525971
Email: telsupport@charabi.co.uk
For changes to your telephone system programming, e.g. name changes on display phones, phone extension number changes and changes to ring groups, please either fax or email them to Charabi, using the contact details below (these requests must be in writing via fax or email), providing as much detail as possible. An engineer will contact you as soon as the changes have been made.
Tel: 08451 702 702
Fax: 01794 525971
Email: telsupport@charabi.co.uk
Fault Reporting
If you have any problems with your phone system or a technical query related to system hardware or software please contact the Charabi Engineering Helpdesk using any of the following methods:
Tel: 08451 702 702
Fax: 01794 525971
Email: telsupport@charabi.co.uk
You will be given a fault reference number, which will enable you to check the progress of your enquiry.
Faults will be attended within two working days of receipt of the fault report, where working days are defined as 0900 hrs to 1700 hrs, Monday to Friday, excluding bank holidays. Serious service affecting faults (e.g. complete system failure) will be responded to within 4 working hours. Out of hours maintenance is available on a chargeable basis, at a price applicable at the time.
If you have any problems with your phone system or a technical query related to system hardware or software please contact the Charabi Engineering Helpdesk using any of the following methods:
Tel: 08451 702 702
Fax: 01794 525971
Email: telsupport@charabi.co.uk
You will be given a fault reference number, which will enable you to check the progress of your enquiry.
Faults will be attended within two working days of receipt of the fault report, where working days are defined as 0900 hrs to 1700 hrs, Monday to Friday, excluding bank holidays. Serious service affecting faults (e.g. complete system failure) will be responded to within 4 working hours. Out of hours maintenance is available on a chargeable basis, at a price applicable at the time.
Your telephone system is covered by
a comprehensive maintenance & support package. For a general summary
of the maintenance cover please view the document below:
Maintanance
Cover Summary
For more details on Telecoms Support please see below:
Fault
Reporting
System
Programming
Extra's,
Moves & Changes
System
Upgrades
Contact
Details
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IT
Hardware T & C's
Telephone Handset User Guides
Telephone System Programming
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Telephone Handset User Guides
Telephone System Programming
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